Professional Experience

Fractal Analytics — Data Engineer

January 2024 – Present
Client: Verizon (Telecom)

Developed high-performance FastAPI-based microservices for AI/LLM-driven summarization and predictive insights on customer interactions.
Integrated Large Language Models to generate behavior insights and predictive responses from IVR and customer context data.
Architected asynchronous data ingestion and aggregation using asyncio.gather() with robust exception handling to enhance real-time API performance.
Refactored Copilot app to asynchronous FastAPI architecture, achieving lower SLA latency and increased throughput by optimizing concurrency and background task processing.
Built centralized logging service to aggregate logs from multiple Kubernetes namespaces and streamed logs into GCP BigQuery for unified analytics.
Ensured system observability using NewRelic monitoring and custom logging for API reliability and debugging.
Created and managed ArgoCD applications and Helm charts for seamless Kubernetes microservice deployments.
Designed and automated CI/CD pipelines with Jenkins for testing and deployment to GCP Cloud Run.